Version 0.2 · 17 October 2026 · applies to plans bought on surkles.in, app.surkles.in and in the app
Cancelling
Cancel any time at surkles.in/manage (sign in with the email you paid with). One button and one confirmation: no call, form or email.
Cancelling stops the next charge and switches off UPI AutoPay or the card mandate. Your plan keeps working until the end of the month you paid for, then you are on Basic, which is free.
Nobody is deleted when a plan ends. If more people share with you than Basic allows, you choose who keeps seeing you; the rest are paused, not removed. Ask my circle still works on every plan.
Switching off AutoPay in your UPI app (Google Pay, PhonePe and others) counts as cancelling.
We email a confirmation every time a plan is cancelled. A Visitor pass doesn't renew, so there is nothing to cancel.
Refunds
Change your mind in 24 hours. Your very first payment on SurkleS is refunded in full if you ask within 24 hours of paying. This is once per person: not for a later plan, a new pass, a renewal or a new account. The plan ends straight away.
Our mistakes, always. Charged twice, charged after cancelling, or paid and the plan never switched on: refunded in full, with no time limit.
If SurkleS is down. If SurkleS was unavailable for more than 72 hours in a month, that month is refunded on request.
Otherwise. A month you have paid for is not refunded for the days left after you cancel; the plan keeps working until its end date. We remind you before every charge so this never comes as a surprise.
How to ask, and how long it takes
Write to contact@surkles.in from the email on your account, with the date and amount. We reply within one working day. Refunds go back to the card, UPI account or bank account you paid from, through Razorpay. Once we start a refund it usually reaches you in 5 to 7 working days, depending on your bank.
Businesses
Business plans follow section 13 of the Terms. During the pilot, business pricing is indicative and nothing is charged without a confirmed plan.